How does the Parental Gate work in Rostam: Tales of the Shahnameh?

Elevating from the Child tier (Ages 6+) to the Adult or Advanced tier requires solving an on-device arithmetic multiplication challenge. Switching back down to the Child tier is instant, and external web links are disabled in Child mode.

Does Rostam: Tales of the Shahnameh collect personal data?

No. The app requires no user accounts, does not track users, and contains zero third-party advertising or analytics SDKs.

HELP & SUPPORT HUB

HELP CENTER: ROSTAM — TALES OF THE SHAHNAMEH

Q: Why is there no sound playing during the story?

Ensure your device's physical mute / Silent Mode switch is turned off, check your device volume slider, verify AirPods or AirPlay output in Control Center, and ensure narration or Extended Audio is enabled in Settings.

Q: How do I reset my reading progress?

To reset local story points and achievements, uninstall and reinstall the app from the App Store. Because 99th9th does not harvest personal data or maintain cloud profiles, uninstalling deletes all local data cleanly.

Welcome to the official support hub published by 99th9th. Find answers regarding audience tiers, parental gate safety, offline audio downloads, and troubleshooting below.

DIRECT SUPPORT EMAIL:
9th@99th9th.com

RESPONSE TIME:
1–2 Business Days

[01] Audience Story Tiers & Parental Gate

Child Tier (Ages 6+): Sanitized retellings focusing on heroism and mythical wonder. Graphic combat trauma is softened. External web links are suppressed in this mode.

Adult Tier (General Audience): Faithful adaptations preserving classical dramatic weight and Ferdowsi's epic turns.

Advanced Tier (Scholarly): Unabridged epic depth featuring authentic Persian poetic couplets (*bayts*) and commentary.

PARENTAL GATE: Elevating from Child to Adult/Advanced requires solving an on-device arithmetic multiplication challenge (e.g. 7 × 8 = ?). Switching back down to Child tier is instant.

[02] Audio Narration & Offline Downloads

Day-1 Ready (Chapters 1 & 6): Chapters 1 & 6 come pre-installed (~9.5 MB) so you can enjoy narration immediately without an internet connection.

Extended Audio Package (29.2 MB): Chapters 2, 3 (all 7 Labors of Rostam), 4, 5, 7, and 8 can be downloaded on-demand in the Settings screen under Offline Storytelling Audio Catalog.

Freeing Up Storage: You can purge the 29.2 MB audio package at any time by opening Settings -> Offline Storytelling Audio Catalog -> tap Remove.

[03] Apple Game Center & Mastery Points

Earn story points (+100 for first completion, +25 for lore replay) and advance through ancient Persian warrior ranks:

RANK 1: Sipahi (Warrior)

RANK 2: Sardar (Commander)

RANK 3: Pahlavan-e Jahan

[04] 3D Virtual World Diorama & Spatial Audio

Camera Controls: Drag to orbit, pinch to zoom in on living manuscript characters.
Interactive Characters: Tap characters to trigger theatrical Persian voice lines and animations.
Spatial Audio: Narrator voice and atmospheric soundscapes (waterfalls, wind, campfires) are spatialized in 3D.

[05] FAQ & Troubleshooting

Q: Why is there no sound playing during the story?

1. Turn off device Silent Switch. 2. Increase device volume. 3. Check AirPods/AirPlay output in Control Center. 4. Download Extended Audio in Settings for Chapters 2–5, 7, 8.

Q: How do I reset my reading progress?

To reset local points, uninstall and reinstall the app. Because we do not harvest personal data, uninstalling cleanly deletes all local state.

STILL NEED ASSISTANCE?

Include your device model (e.g. iPhone 15 Pro, Mac), iOS version, and chapter number when contacting us.

[CONTACT SUPPORT VIA EMAIL]